This site is owned and operated by Convertec Corporation, ("we", "us", "our" or "Convertec"). Convertec provides its services to you ("Customer", "you" or "end user") subject to the following conditions.
If you visit or shop at www.convertecsolutions.com or any other affiliated websites, you affirmatively accept the following conditions. Continued use of the site constitutes the affirmative agreement to these terms and conditions.
Convertec reserves the right to change the terms, conditions and notices under which the Convertec sites and services are offered, including but not limited to the charges associated with the use of the Convertec sites and services.
1. Electronic Communications
1.1. When you visit Convertec's websites or send Email to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by Email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
2. Copyright
2.1. All content on this site, such as text, graphics, logos, button icons, images, data compilations and software, is the property of Convertec and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Convertec and is protected by international copyright laws. All software used on this site is the property of Convertec and is protected by international copyright laws.
3. Services & Conditions
3.1. Convertec shall not be held liable for any delay or failure to provide service(s) at any time. In no event shall Convertec, its officers, Directors, Employees, Shareholders, Affiliates, Agents or Providers who furnishes services to customer in connection with this agreement or the service be liable for any direct, incident, indirect, special, punitive, exemplary or consequential damages, including but not limited to loss of data, lost of revenue, profits or anticipated profits, or damages arising out of or in connection to the use or inability to use the service. The limitations set forth herein apply to the claimed founded in Breach of Contract, Breach of Warranty, Product Liability, Tort and any and all other liability and apply weather or not Convertec was informed of the likely hood of any particular type of damage.
3.2. Convertec makes no warranties of any kind, written or implied, to the service in which it provides.
3.3. Convertec provides prepaid services only. You must keep a positive balance to retain services with Convertec. You must pay all negative balances immediately. Customer agrees to keep a positive balance in customer's account at all times and agrees to pay the rate in which the customer signed up for to US48 destinations. Customer agrees to pay any and all charges that customer incurs while using Convertec's service.
3.4. Convertec services are not intended for use as a primary telephone source for business or residential users.
3.5. Convertec Corporation VoIP bandwidth/QoS addendum
Please read the terms and conditions of this Customer VoIP service Agreement ("Agreement") before purchasing VoIP services from Convertec Corporation, Inc. ("Convertec Corporation"). The terms and conditions of this Agreement will govern the relationship between you, the customer and Convertec Corporation. By installing equipment/having equipment installed, or utilizing hosted solutions you are agreeing to these Terms of Service.
Voice over IP services or VoIP, utilizes bandwidth within your local network in order to operate. When communicating between offices without relayed circuits such as T1 trunks, Frame Relay, or Asynchronous Transfer Mode (ATM) you may not experience the appropriate call quality unless adequate bandwidth and/or quality of service (QoS) measures are implemented.
It is the responsibility of the customer to ensure that the data connections being used locally or to the internet for external use are such that they can adequately support the simultaneous use of data and VoIP services through an unregulated pipeline. Instituting QoS compliant hardware in your network can decrease and eliminate, in most cases, the issues that can be apparent with a lack of bandwidth or excessive bandwidth usage. Again, it is the responsibility of the customer to ensure that these measures are in place and are capable of supporting the level of services desired. Convertec recommends that a dedicated data connection such as a T1, DS1, or DSL be used in conjunction with VoIP for optimal results. Cable based connections are suitable, however due to the shared nature of these services there may be intermittent service issues during peak usage times.
Convertec Corporation will make a good faith effort to provide an estimate of necessary bandwidth and/or hardware necessary to achieve optimal results, however it remains the responsibility of the customer to ensure that these measures are in place and capable of meeting the data demands.
3.6. Convertec unlimited local DID (US & CA) packages are intended for residential use only. Convertec unlimited local DID packages include the use of 2 simultaneous channels and include a maximum of 4000 inbound minutes per month.
3.7. Convertec does not allow calls originating from Payphones to toll free numbers on its network.
3.8. Any call placed to Directory Assistance (411, 1-XXX-555-1212) including Toll Free numbers (1-800-555-1212) will incur a $0.99 per call charge as the call will be routed to our national Directory Assistance call center.
3.9. At Convertec's sole discretion, you may incur a port away fee for any DID number(s) leaving Convertec's network as this is a pass-through charge from Convertec's underlying carrier(s).
3.10. All calls placed through Convertec's to network to US48/CA destinations are billed at 6 second increments unless otherwise stated.
3.11. Use of Convertec's services for telemarketing, broadcast faxing, delivery of unauthorized or unsolicited advertising, promotional materials or solicitations is strictly prohibited. Failure to abide by these terms will result in immediate account termination.
3.12. Violation of any state or federal laws or laws for any other competent jurisdiction may result in immediate account termination and/or disconnection of the offending service.
3.13. Convertec reserves the right to terminate service at any time with or without notice; especially if Customer is found to be in violation of Convertec's Terms & Conditions. You agree that Convertec shall not be liable to you or to any third party for any modification, suspension or discontinuance of service.
3.14. Due to the nature of this industry and high credit card fraud rate, Convertec reserves the right to request the following documentation for verification purposes; A copy of the credit card used to establish the account along with valid photo identification such as a Passport, Drivers License or other Government issued identification.
4. Product Configuration
4.1. Some Convertec services are not intended for the novice user. Convertec does not offer technical assistance for third party devices. This includes PBX Servers/Switches, IP Phones and ATA Adapters not provided by Convertec or not installed in Conjunction with Convertec services, when installed and authorized by a Convertec authorized agent.
4.2. We do provide sample configuration for Asterisk/Trixbox servers, Linksys PAP2/Sipura Devices and standard SIP settings for use with IP Phones/Softphones which are provided upon request via email. The sample configuration provided will not assist with internal routing, extension logic or calling plans. It is the end users responsibility to properly configure their servers and or devices for use with Convertec services.
5. Site Policies, Modification & Severability
5.1. We reserve the right to make changes to our site, policies, and these Terms & Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
You also have read and agree to all terms and conditions located at http://www.convertecsolutions.com/terms.html
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