|
Services
|
|
|
|
-
Why Convertec?
 Convertec is a leading provider of professional business services. From
telemarketing and inbound call center services, to enterprise class
business phone systems,VoIP origination and termination services, third-party Asterisk/FreePBX/Trixbox support, web
page design and hosting, or IT Support by certified business
professionals, we provide professional caliber business solutions to
ensure our promise of providing a 360 degree solution for your
businesses current and future needs, in essence becoming a strategic
extension of your business.
See below for a complete overview of the services we provide, or use the menu links to the left for more detailed service offerings.
-
Enterprise IT Support
 Convertec has been helping businesses around the country get on their feet, start a new technology project, or enhance what technology they already have . We have the most knowledgeable staff, fastest response times, and best resources available.
We assure you that outrsourcing your IT support will be so much easier, you will wonder why you needed an in-house technician at all.
-
Home IT Support
 Convertec offers In-Home IT support.
We are the center of technical know-how for 100's of home and business owners. We specialize in computer repair and wireless networks. If you are having a hard time with your computer or wireless network, give us a ring. We will schedule a time to help you out. We offer In-Home and remote interactive technical support via the Internet. We will service any brand of computer or wireless network. Call 208-664-2869 in the Spokane/Coeur d'Alene area or 888-745-4099
-
Business VoIP
 Replace your existing phone company with a less expensive and more responsive alternative. Convertec's VoIP services give you so much more for your money; you will wish you were on Convertec's VoIP service earlier! Our aggregation of premier carriers ensures the highest possible quality of service, best possible redundancy , and lowest overall cost when compared to a typical phone company. Key features include:
- Flat-Rate, unlimited monthly services
- VoIP SIP termination and origination services
- Over 90% on-network coverage to US rate centers.
- E911 compliance and failover circuits as a standard to ensure maximum redundancy and uptime during possible interruptions.
Don't hold back because of limitations of old fashioned, high priced local phone providers any more. Finally, there is a better alternative.
-
Call Center Services
 We have the customer support options to meet your needs, and your budget.
Convertec provides services for companies of every size and product type. Our friendly and professional staff provides superior inbound and outbound technical support, customer support, and help desk services. From a few calls per month to thousands of calls per day, we can meet your customer support needs. We compliment your company's growth with our scalable telephone, email, or online-based support services.
In addition to the host of other services we offer, Convertec also offers the ability to host live chat and e-mail campaigns to compliment your campaign with us.
Whether you are looking to update an existing chat or e-mail program that you already own or utilize a customized solution tailored to suit your business needs, we can meet your demands. Contact us today to learn more about how we can assist you in integrating this 360 solution into your campaign.
We provide clients with shared representatives or support personnel dedicated full-time to your products/services. We constantly work with every client to ensure that our representatives integrate closely with our clients’ companies. This empowers our representatives to provide each customer with the most effective, current, and targeted solutions. Our representatives provide detailed feedback to the highest levels of management from customers, creating an effective feedback process for each client. Convertec has the technical, billing, and product support plans to meet your needs, meet your budget, and exceed you and your customers’ expectations.
-
Web Development
 Your customers and competition are online, are you?
You need a website that shows your professionalism. Your website needs to get your point across to your potential clients, and provide them a way to get in contact with you.
We can create that professional image and get more clients to your door.
Speak to us about Web Design today!
We can build informational/promotional web sites for your small business and or personal needs.
Please contact us so we can asses the exact details of your wants and needs. Our web developers are industry certified professionals standing by to help you get the most out of your web presence.
-
Phone Systems
An incredible revolution is under way. It has been a long time coming, but now that it has started, there will be no stopping it. It is taking place in an area of technology that has lapsed embarrassingly far behind every other industry that calls itself high-tech. The industry is telecommunications, and the revolution is being fueled by an open standards business telephone system called Asterisk™.
Telecommunications is arguably the last major electronics industry that has (until now) remained untouched by the open source revolution. Major telecommunications manufacturers still build ridiculously expensive, incompatible systems, running complicated, ancient code on impressively engineered yet obsolete hardware.
As an example, Nortels’ Business Communications Manager kludges together a Windows NT 4.0 server, a 15-year-old VXWorks-based Key Telephone Switch, and a 700-MHz PC. All this can be yours for between 5 and 15 thousand dollars, not including telephones. If you want to actually do anything interesting, you’ll have to pay extra
licensing fees for closes, limited-functionality, shrink-wrapped applications. Customization? Forget it—it’s not in the plan.
Future technology and standards compliance? Give them a year or two—they’re working on it. All of the major telecommunications manufacturers offer similar-minded products. They don't want you to have flexibility or choice; they want you to be locked into their product cycles. Convertec business telephone systems powered by Asterisk change all that.
With a Convertec phone system powered by Asterisk, no one is telling you how your phone system works, or what technology you are limited to. If you want it, you can usually have it. Asterisk lovingly embraces the concept of standards compliance, while also enjoying the freedom to develop its own innovations. What you choose to implement is up to you—Asterisk imposes no limits.
Copyright O'Reilly: "Asterisk, The Future of Telephony"
Already running Asterisk, FreePBX, Trixbox, etc? The experts at Convertec can help you troubleshoot many of the issues experienced by installers, techs, and users. We guarantee our work and rates start at only $65.00 an hour! Call us at 1-800-928-3109 or email support@convertecsolutions.com for immediate assistance. We also provide SIP origination/termination/and DID services.
Convertec Phone System Data Sheet PDF (34.8K)
|
|
All Services