 We have the customer support options to meet your needs, and your budget.
Convertec provides services for companies of every size and product type. Our friendly and professional staff provides superior inbound and outbound technical support, customer support, and help desk services. From a few calls per month to thousands of calls per day, we can meet your customer support needs. We compliment your company's growth with our scalable telephone, email, or online-based support services.
In addition to the host of other services we offer, Convertec also offers the ability to host live chat and e-mail campaigns to compliment your campaign with us.
Whether you are looking to update an existing chat or e-mail program that you already own or utilize a customized solution tailored to suit your business needs, we can meet your demands. Contact us today to learn more about how we can assist you in integrating this 360 solution into your campaign.
We provide clients with shared representatives or support personnel dedicated full-time to your products/services. We constantly work with every client to ensure that our representatives integrate closely with our clients’ companies. This empowers our representatives to provide each customer with the most effective, current, and targeted solutions. Our representatives provide detailed feedback to the highest levels of management from customers, creating an effective feedback process for each client. Convertec has the technical, billing, and product support plans to meet your needs, meet your budget, and exceed you and your customers’ expectations.
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Basics
Because of today's business needs to remain modular and expandable at a moments notice, Convertec has implemented a our workforce@home solution allowing contact center agents to both work from home during peak business hours or disaster situations as well a dedicated staff of workforce@home dedicated to the full time needs of our clients business needs.
Security
Security awareness is top priority! If your business hasn't considered what session border control means and what network security threats are, then you may want to consider calling us for an IT Consultation immediately. Before our project was even deployed we considered the greatest fear that data traveling between remote locations and their host servers could be compromised. Therefore, we implemented and customized a solution based around SSL certificate security and VPN passthrough technology to guarantee data security.
More Information
If you would like to know more about deploying our Workforce@Home solution or would like to utilize Convertec as a contact center provider please call 1-888-745-4099 or contact us at
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If you are a contractor trying to access our Workforce at Home portal please continue to:
http://www.workforceathome.com/
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Taking care of your customer and offering the best possible solutions and resolutions at this stage is critical...
 Although most businesses need to acquire new customers from time to time, every business needs to keep customers loyal. Far too many companies are failing to leverage customer relationships, rewarding new customers but forgetting their loyal customer base. This is despite the fact that customer retention is not only easier to achieve than customer acquisition, but is also more cost effective. Repeat customers spend, on average, 67% more than a new customer whilst retaining a customer costs 5 to 10 times less than acquiring one (Bain & Co, 2002). The figures speak for themselves.
Our comprehensive array of retention solutions ensures your loyal customers remain just that. We offer proactive campaigns based on a multitude of variables to determine a customer's propensity to cancel or remove services. Based on that data we are able to assemble targeted lists for outbound calling and engage your customers with a mutually agreeable dialogue, message, or loyalty offer.
Our dedicated retention staff is specially trained in tactics specific to customer retention lending an even greater advantage to your retention campaign with us. Contact us today for more information or to request a free quote.
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 Customer care was once viewed as an expensive cost of doing business. However, when you implement a successful Client Relationship and strategic up sell process, the results can lead to an enormous opportunity for stronger customer relationships, increased sales revenue and the collection of valuable information.
Each and every contact with a customer presents an opportunity to improve your relationship. You must continue to add value each and every time a customer contacts you for assistance. Research shows that as much as 75 percent of a typical company's revenue comes from their current customer base and repeat business. Therefore, the opportunity cost of not deploying an effective customer care solution for your company is lost revenue and opportunity to communicate with your greatest asset. The more customers you retain, the less that have to be replaced thus decreasing your new customer acquisition costs.
Customers at times become unhappy with products and services provided. However, when provided with responsive and courteous assistance, these issues can result in positive experiences for your customer and in turn keep your opportunity costs at a minimum.
Each information inquiry presents an opportunity for a sale. Account inquires can be utilized to examine a customer record to see if they are getting the right types of products and services to fit their needs. This is also a perfect time to add valuable and updated information to your customer database.
Don't miss an important opportunity to develop a strategic and effective CRM process. Contact us today to see how this solution can help you build greater and more profitable relationships with your customers.
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 Convertec services both business-to-business and business-to-consumer marketing needs. We provide a unique and focused service to increase sales, generate leads and create effective, no non-nonsense marketing strategies that make you money. Telemarketing delivers results, FAST! When compared to direct mail type campaigns it is a proven fact that telemarketing consistently yields a 40-60% higher success rate. That equates to fewer wasted resources and increased qualified sales volume.
Our advanced predictive dialers ensure only live leads are transferred to the associates on your campaign. This means less time wasted filtering through busy signals, answering machines, and ring no answers. Contact us today to find out how this solution can benefit your business.
 Lead Generation Services:
We will work with you to determine the best billing options whether it be by the hour, the campaign, commission or any combination that we agree upon. Forget hiring, training, re-hiring, taxes, workmen's comp or supervision. Get the quality of people your company deserves, without the cost or complications that come with running your own telemarketing program or expecting sales people to cross train. Forget the cookie cutter solutions offered by others, we will work with you to determine the best campaign type to meet your business needs and corporate vision.
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Call Center Services